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S]VICES PROVID$ 0HOSPICE4 ,IF Y "K Y H A 3DI;N T IS NORM,Y 3SID]$ 6BE T]M9AL & YR PHYSICIAN W N REF] Y 6HOSPICE1 R1D ! *APT] 9 ? BOOK ON H[ & :5 6*ANGE DOCTORS4 ,) PROP] DOCU;T,N F ! PHYSICIAN1 MO/ H1L? 9SUR.E PLANS W PAY = HOSPICE C>E4 ,"S PLANS W EV5 COV] HOME H1L? AIDES = HOSPICE PATI5TS ": !Y WDN'T :5 ! PATI5T IS N 3SID]$ 6BE T]M9,Y ILL4 ,^! S]VICES >E (T5 N COV]$ "U O!R CIRCUM/.ES1 B = HOSPICE PATI5TS1 ! L5G? ( S]VICE W NORM,Y 2 %ORT4 ,? DOES N M1N T E S+LE 9SUR.E -PANY W PAY = E S+LE M$ICAL S]VICE ! PATI5T NE$S4 ,H["E1 IF A PATI5T HAS BE5 REF]R$ 6HOSPICE1 MO/ 9SUR.E -PANIES >E M L5I5T4 ,MO/ HOSPICE PATI5TS RCV ,M$ICAID &/OR ,M$IC>E4 ,9 G5]AL1 ,M$ICAID &/OR ,M$IC>E W PAY = MO/ C>E RECOMM5D$ 0A HOSPICE PHYSICIAN4 ,IF Y H PRO#MS ) YR 9SUR.E PLAN1 GET ! SOCIAL "W] A6ILIAT$ ) YR HOSPICE 6ASSI/ Y4 ,DON'T ASK ! 9SUR.E CU/OM] S]VICE REPRES5TATIVE OR YR PHYSICIAN4 ,YR DOCTOR1 TRA9$ Z HE IS 9 YR 41SE PROCESS1 USU,Y DOESN'T "K ! 89S & \TS0 ( ALL ! DI6]5T H1L? 9SUR.E PLANS NE>LY Z WELL Z YR SOCIAL "W]1 OR EV5 8 NURSE4 ,! CU/OM] S]VICE REPRES5TATIVE IS PD 0! 9SUR.E -PANY 6REPRES5T ! 9T]E/S (! -PANY1 & T MAY OR MAY N 2 9 YR BE/ 9T]E/4 ,D MAKE SURE1 H["E1 T Y 2COME FAMILI> )! APP1LS PROCESS ( YR H1L? C>E PLAN4 ,E H1L? C>E PLAN HAS "O4 ,IF ! PAP]"W IS TOO -PLICAT$1 OR Y 2COME TOO PHYSIC,Y W1K 6H&LE X1 Y MAY APPO9T "S"O1 9 WRIT+1 6REPRES5T YR 9T]E/S4 ,X DOES N H 6BE AN ATTORNEY4 ,Z ,I WROTE 9 ! *APT]S ON ,LIV+ ,WILLS1 X IS V IMPORTANT T Y *OOSE "S"O :O W 2 A GD M$ICAL ADVOCATE = Y1 & :O W REPRES5T YR 9T]E/S ABV ALL O!RS4 ,IF YR 9SUR.E PRO#MS 2COME TOO WEI.D Y1 FEEL FREE 63TACT ! GR\PS LI/$ 9 ! *APT] 9 ? BOOK CALL$ 8,ADVOCACY ,GR\PS1 ,N ,MIRACLE ,"W]S40 ,C ,I ,D ,?+S ,O!R ,?AN ,DIRECT ,PATI5T ,C>E8 ,IF Y WANT 6HELP P :O >E DY+1 B Y >E N -=TA# SITT+ AT _! B$SIDE1 "! >E _M O!R ?+S Y C D4 ,MO/ HOSPICES NE$ ASSI/.E ) FUND-RAIS+4 ,FUND-RAIS+ IS ALW A MAJOR 3C]N = HOSPICES4 ,X TAKES M"OY 6PROVIDE TRA9+ = VOLUNTE]S :O D WANT 6BE AT ! B$SIDE ( P :O >E DY+4 ,TRA9+ MANUALS H 6BE PR9T$1 BUILD+ SPACE =! TRA9+ "S"TS HAS 6BE R5T$1 MAIL+S H 6BE S5T 63FIRM H[ _M P >E GO+ 6ATT5D ! TRA9+ SES.NS4 ,FUNDS H 6BE AVAILA# =! PR(ES.NALS ON ! M$ICAL T1M S* Z HOSPICE NURSES1 SOCIAL "W]S1 M9I/]S1 ETC44 ,HOSPICES :O H RESID5TIAL FACILITIES M/1 ( C\RSE1 ALW 2 RAIS+ FUNDS = BUILD+ SPACE1 Z WELL Z /AFF1 BO? M$ICAL & NONM$ICAL1 6BE PRES5T 6ASSI/ PATI5TS :O RESIDE 9 ! FACIL;Y UNTIL !Y DIE4 ,A GR[+ NUMB] ( HOSPICES H A"P;T -PLEXES T PROVIDE C>E S T P :O >E DY+ C LIVE Z 9DEP5D5TLY Z POSSI# & / H ASSI/.E :5 NEC4 ,IF Y >E GD AT FUND- RAIS+1 EV5 IF Y N"E SIT ) "S"O :O IS DY+1 Y W 2 WELCOM$ ) OP5 >MS 0MO/ HOSPICES4 ,MO/ HOSPICES AL NE$ P :O >E GD AT (FICE "W4 ,! MUNDANE TASK ( UPDAT+ TRA9+ MANUALS1 Z WELL Z DO+ R\T9E CORRESPOND;E =! HOSPICE1 IS A "T-3SUM+ TASK4 ,"S"O HAS 6KEEP A LI/ ( :5 E HOSPICE VOLUNTE] IS AVAILA#4 ,S9CE MO/ VOLUNTE]S MAKE _! LIV+ DO+ O!R ?+S 2SS HOSPICE "W1 !Y _C 2 AVAILA# ALL ! "T4 ,AL1 MO/ VOLUNTE]S H *N 6RAISE & FAMILY TASKS 6P]=M4 ,X IS1 "!=E1 NEC = "S"O 9 ! HOSPICE (FICE 6"K :AT H\RS EA* SPECIFIC VOLUNTE] C SET ASIDE = HOSPICE "W4 ,9DIRECT ,PATI5T ,C>E ,IF Y H A FR :O IS DY+ & Y WANT 6HELP YR FR1 B N Z A TRA9$ HOSPICE VOLUNTE]1 "! >E / ?+S Y C D4 ,F9D \ IF ! H\SE NE$S CL1N+1 ! Y>D NE$S M[+1 OR ! GROC]IES NE$ 6BE DELIV]$4 ,6_M P1 ! 3DI;N ( _! H\SE IS AN \TW>D SYMBOL 0: _! REL,N%IP 6! G5]AL SOCIETY IS M1SUR$4 ,IF H\SEKEEP+ HAS ALW BE5 IMPORTANT 6YR FR1 ! 9ABIL;Y 6D S 2C ( ILL;S MAY REPRES5T AN \TW>D SYMBOL T YR FR IS LOS+ 3TROL OV] 8 LIFE4 ,YR WILL+;S 6CL1N ! H\SE MAY MAKE YR FR FEEL BETT] PSY*OLOGIC,Y EV5 IF 8 PHYSICAL BODY IS FAIL+4 ,LET YR FR "K T HE / HAS 3TROL OV] 8 H\SE 03SULT+ YR FR Z 6! PLACE;T ( OBJECTS 9 ! H\SE4 ,:5 YR FR1 ! N1T H\SEKEEP]1 /OPS C>+ H[ ! H\SE LOOKS1 Y C SAFELY ASSUME T HE IS 2G9N+ ! PROCESS ( ACTIVE DY+4 ,D N1 H["E1 D H\SEKEEP+ *ORES IF YR FR DOESN'T WANT Y 6D S4 ,IF YR FR 0 N"E N1T1 HE IS N LIKELY 6TAKE A SU45 9T]E/ 9 ! H\SE4 ,HE MAY H "DS ": J WAT*+ Y CL1N MAKES HM TIR$4 ,ON O!R "DS1 HE MAY 5JOY WAT*+ Y D S4 ,IF Y ASSUME ! TASK ( PUR*AS+ & DELIV]+ ! GROC]IES1 /ICK 6! LI/ YR FR & Y DECIDE ^U4 ,O!RWISE1 YR FR MAY HOLD Y RESPONSI# = PAY+ =! EXTRA ITEMS HE DIDN'T ASK Y 6BUY4 ,D N >GUE ) YR FR AB ! ITEMS ON 8 GROC]Y LI/4 ,P :O >E DY+ USU,Y H A POOR APPETITE4 ,IF HE WANTS NO?+ B PU4+ & NO S\P1 2 GLAD HE IS / EAT+4 ,IF Y ASK1 8,D Y NE$ ANY?+ F ! /ORE80 YR FR MAY SAY 8NO0 2C HE DOESN'T WANT 6IMPOSE ON Y4 ,AF ALL1 HE N"E _H 6D S :5 8 H1L? 0 GD4 ,SAY1 9/1D1 8,I'M GO+ 6! /ORE ? AFN2 :AT D Y NE$80 ,IF YR FR IS ON A FIX$ 9COME & Y WANT 6PUR*ASE ITEMS N COV]$ 0FOOD /AMPS1 "H >E "S ?+S Y C PUR*ASE3 TOILET PAP]1 PAP] T[ELS1 PAP] NAPK9S1 PAP] PLATES1 TISSUES1 DI%- WA%+ SOAP1 H& SOAP1 ALL-PURPOSE CL1N]S1 TRA% BAGS1 ALUM9UM FOIL1 NON/ICK COOK+ SPRAY1 & PET FOOD4 ,BA? SOAP & DEODORANT >E P]SONAL ITEMS T MO/ P PREF] 6PUR*ASE !MVS4 ,! SAME RULES APPLY 6DO+ YR FR'S Y>D4 ,5C\RAGE YR FR 6SUP]VISE Y4 ,DON'T ASK1 8,D Y WANT ! BU%ES TRIMM$ BACK TD80 ,? IS A 8YES0 OR 8NO0 "Q T DOES N REQUIRE M* "PICIP,N ON ! "P ( YR FR4 ,ASK 9/1D1 8,H[ M* D Y WANT ME 6TRIM ^! BU%ES BACK80 ,0P]=M+ ^! 9DIRECT PATI5T C>E TASKS = YR FR1 Y W 2 SURPRIS$ AT H[ M* Y W LE>N F YR FR AB ! DY+ PROCESS4 ,PH"O ,HOSPICE ,IF Y LIVE F> AWAY1 MAKE YRF AVAILA# 0PH"O4 ,IF Y RE,Y DON'T M9D 2+ AWAK5$ AT NIE USU,Y ! L"OLIE/ = P :O >E ILL OR DY+4 ,IF Y >E A HOSPICE "W] :O SITS ) /RANG]S1 Y MAY N WANT 6GIVE YR PH"O NUMB] \4 ,H["E1 YR DY+ FR ALR HAS YR PH"O NUMB]1 & IS ALR A "P ( YR LIFE4 ,DON'T EXPECT ALL ( YR 3V]S,NS 6BE E>?- %ATT]+4 ,A TYPICAL 3V]S,N MIE Y SURE Y DON'T M9D ME CALL+ Y AT ? H\R80 ,Y4 8,NO1 ,I C'T G "R 6SLEEP AF "W ANYWAY1 & ,I'M J GETT+ HOME AB N[4 ,H[ DID YR VISIT G ) YR DAU ( D1? IS N IMPORTANT4 ,YR FR W TAKE GRT -=T 9 "K+ HE HAS "S"O HE C R1* \ 6DUR+ ! L"O"S H\RS4 ,DOES ! ,HOSPICE ,MOVE;T ,WELCOME ,"W]S ) ,4ABILITIES8 ,! %ORT ANSW] IS T ! HOSPICE MOVE;T1 9 XS 3/ANT PLEA = VOLUNTE]S1 DOES N WELCOME P ) 4ABILITIES LESS ?AN ANY O!R 5TITIES 9 ! "W OR VOLUNTE] =CE1 B ! HOSPICE MOVE;T C]TA9LY DOES N WELCOME U M4 ,IF Y >E PLANN+ 6D HOSPICE "W & Y H A 4ABIL;Y1 2 PREP>$ 6$UCATE ! 9/RUCTOR :O TRA9S Y1 ! HOSPICE VOLUNTE] COORD9ATOR :O REF]S Y1 ! PATI5TS Y "W )1 _! FAMILIES1 &! M$ICAL /AFF4 ,! M$ICAL PR(ES.N1 AL;G ) MO/ (! RE/ ( SOCIETY1 IS / V 3FUS$ AB ! CAPACITIES ( P ) 4ABILITIES4 ,TRY N 6LOSE PATI;E4 ,S9CE ,I _H ALR D"O HOSPICE "W 80! S1T ( MY PANTS0 7SEE 8,HELP+ ,MAMA ,DIE0 & 8,N"E ,M9D ! ,LIGE/ HOSPICE 9 ! C;Y ": ,I LIVE TOLD ME T ,I _H ALR _H M EXP]I;E ) TAK+ C>E ( P :O 7 DY+ ?AN MO/ (! P :O TOOK HOSPICE "W] TRA9+1 T %E 0 ?RILL$ 6H ME1 & T %E 0 SURE ! 9T]VIEW WD 2 A SNAP4 ,:5 %E 4COV]$ ^U \R MEET+ AT A PIZZA PLACE = \R 9T]VIEW T ,I 0 BL1 %E DECID$ %E WASN'T S ?RILL$ AF ALL4 ,%E TOLD ME %E WD N"E PLACE ME AL"O 9 ! HOME (A PATI5T 2C "! WD 2 NO SIE (0 ME &! PATI5T4 ,IRONIC,Y1 AB T5 YE>S 2F ? 9CID5T TOOK PLACE1 ? 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COORD9ATOR = VOLUNTE]S 9 A HOSPICE1 & Y WI% 6RECRUIT P ) 4ABILITIES1 "H IS "S?+ Y C D 6GET />T$3 ,CALL ! N,NAL H1DQU>T]S (! GRASSROOTS GR\PS ( P ) 4ABILITIES LI/$ 9 ? BOOK & OBTA9 ! PH"O NUMB] (! LOCAL *APT] ": YR HOSPICE ORGANIZ,N IS LOCAT$4 ,^! GR\PS W 2 M ?AN HAPPY 6$UCATE Y AB ! CAPACITIES ( P ) 4ABILITIES Z WELL Z PROVID+ ANSW]S 6ANY "QS Y MAY H AB A3OMMODAT+ HOSPICE "W]S ) 4ABILITIES4 ,I H LI/$ MY FAVORITE ADVOCACY GR\PS 9 ! *APT] 9 ? BOOK CALL$ 8,ADVOCACY ,GR\PS1 ,N ,MIRACLE ,"W]S40 ,I H N LI/$ E 4ABIL;Y GR\P T EXI/S1 B ^! %D 2 5 6GET Y />T$4 ,I H AL 9CLUD$ "S BASIC GUIDEL9ES = 9T]ACT+ ) P ) 4ABILITIES 9 T *APT]4 ,PL1SE R1D T *APT] 2F (F]+ \TR1* 6! -MUN;Y (! 4A#D4 ,6,TELL OR ,N 6,TELL ,! MO/ IMPORTANT ?+ Y C D ) YR HOSPICE "W] )A 4ABIL;Y1 H["E1 TAKES PLACE AF !Y H -PLET$ ! TRA9+4 ,LET YR 4A#D "W] MANAGE _! 4ABIL;Y 9 REL,N 6_! PATI5TS4 ,DON'T TELL ! PATI5T T 8 HOSPICE VOLUNTE] MAY 2 "S"O :O USES A :EEL*AIR OR IS BL4 ,! ,AM]ICANS ) ,4ABILITIES ,ACT =BIDS 4CLOSURE ( ? 9=M,N )\T ! EXPRESS P]MIS.N (! "W]4 ,MO/ (! "T1 X IS BETT] 6LET ! PATI5T &! "W] MEET & GET 6"K EA* O!R )\T 9TRODUC;N AH1D ( "T (! 4ABIL;Y (! "W]4 ,ONCE ! PATI5T LE>NS AB ! ABILITIES ( 8 4A#D HOSPICE "W]1 "EYBODY USU,Y GETS AL;G J F9E4 ,"S "W]S ) 4ABILITIES CALL AH1D 69TRODUCE _! 4ABIL;Y 6! FAMILY4 ,MO/ D N4 ,X IS V -MON =A VOLUNTE] 6BE 9TRODUC$ 6! FAMILY 0A MEMB] (! HOSPICE T1M /AFF1 OR 0ANO!R VOLUNTE] :O HAS ALR BE5 "W+ )! FAMILY4 ,? 8BU4Y SY/EM0 IS A NICE WAY =! FAMILY 6GET 6"K AB ! ABILITIES ( _! NEW HOSPICE "W]4 ,REMEMB]1 IF ! PATI5T DOES N WANT ! "W] 6-E BACK1 X MAY N H ANY?+ 6D )! 4ABIL;Y (! "W]4 ,!Y J MAY N 8CLICK40 ,T C AL HAPP5 ) PATI5TS & NONDISA#D HOSPICE "W]S4 ,I AM DEEPLY SA45$ T "S HOSPICES >E / S F"R5$ AB 4ABIL;Y4 ,X IS UP 6U 8H1L?Y 4A#D0 6RE%APE ! PUBLIC'S ?9K+ S T WE >E HONOR$ = \R ABILITIES 9/1D ( \R 4ABILITIES4 8,C ,I ,H A ,BL ,"O1 ,PL1SE80 ,I 0 ONCE CALL$ 6D HOSPICE "W )A PATI5T DY+ F ,,AIDS 2C ( MY [N BL;S4 ,! PATI5T _H LO/ 8 SIEGIV] MADE 9 ! H\SE4 ,I 0 ASK$ 6VISIT ? MAN 2C ( MY BL;S4 ,I KNEW )! SURE 9/9CT BORN ( EXP]I;E T ! MAN 0 J N US$ 6ID5TIFY+ H\SEHOLD ACTIVITIES 0S.D4 ,I SAT ) HM 9 8 B$ROOM & _H 8 PRIM>Y C>EGIV] P]=M 8 NORMAL H\SEHOLD ACTIVITIES4 ,F ! B$ROOM1 ,I ID5TIFI$ ALL ( !M4 8,MR4 ,J"OS1 H"OY1 HE'S N TE>+ UP ! H\SE4 ,HE'S LOAD+ ! DI%WA%]4 ,OOPS1 HE J DROPP$ A PLA/IC PLATE ON ! FLOOR4 ,HE'S TAK+ CLO!S \ (! DIRTY CLO!S HAMP]4 ,HE'S RUNN+ ! WA%+ MA*9E4 ,Y'ALL'S C(FEEMAK] S.DS L X'S FIX9' 6TAKE (F 96! WILD BLUE YOND]4 ,HE'S FE$+ ! KITTY4 '''0 ,MR4 ,J"OS AL EXPRESS$ FRU/R,N ) N "K+ :O 0 -+ & GO+ \ ( 8 ROOM4 ,I SU7E/$ T "EYBODY ID5TIFY !MVS :5 -+ OR GO+4 ,I AL ASK$ IF HE WD L 6BE A# 6ID5TIFY 8 PRIM>Y C>EGIV] ABV ALL O!RS )\T HAV+ 6ASK4 ,! CLUNKY GOLD *A9S T "O (! M5 "S"TS WORE RATTL$ J 5 S T ,MR4 ,J"OS CD ID5TIFY ? MAN )\T HAV+ 6ASK OR 2 TOLD4 ,I N"E SAW ,MR4 ,J"OS AG4 ,HE DIDN'T L1VE 8 B$ & DI$ %ORTLY AF WE MET4 ,I 0 TOLD1 H["E1 0A MUTUAL FR1 T HE 0 M* CALM] AB H\SEHOLD ACTIVITIES AF ,I LEFT4 ,Z ! DIRECTOR (A HOSPICE1 OR ! COORD9ATOR ( VOLUNTE]S1 Y W 4COV] T YR 4A#D HOSPICE "W]S BR+ 6_! HOSPICE "W & _! PATI5TS A P]SPECTIVE : IS UNIQUE1 & T -B9ES PRACTICAL;Y ) HOPE1 HELP;L;S1 & HUMOR4 ,"! IS NO "W M REW>D+ ?AN HOSPICE "W4 ,IF "EYBODY 9VOLV$ IS PROP]LY PREP>$ &! PATI5T'S PA9 C 2 MANAG$ WELL1 2+ ) "S"O :O IS TRANSC5D+ F ! E>?LY 6! _SUAL BODY C 2 A P1CE;L1 & "S"TS EV5 A JOY\S EXP]I;E4